raceai-support-page
Need Help With RaceAI?
Tell us what is happening, which RaceAI product you are using, and what you have already tried. We will use that information to get you to the right support path quickly.
What Do You Need Help With?
RaceAI Radio
- Driver audio or PTT
- Team communication
- Android app access
- Channels or team connections
- Cellular connectivity
RaceAI LIVE
- Video input or camera
- LIVE stream availability
- Viewer access
- Cloud recording
- Radio + LIVE operation
RaceAI Studio
- Login or account
- Data import
- AI Chat or Coaching
- AI Investigate
- Team, car, or driver setup
Hardware & Installation
Power, onboard hardware, wiring, PTT, audio connections, SDI video, cellular gateway, or installation questions.
Account & Billing
Subscriptions, team access, Power User or Spectator access, AI Credits, billing, or account administration.
Something Else
If you are not sure which category applies, send the request anyway. Describe the symptoms and we will route it appropriately.
A Good Support Request Saves Track Time.
Motorsports problems are often time-sensitive. A few specific details can make the difference between diagnosing an issue immediately and spending several messages establishing the environment.
Helpful information
- Team name and car
- Radio, LIVE, or Studio
- What you expected to happen
- What actually happened
- When the problem started
- Whether it happens every time
- Any error message shown
- Recent hardware, wiring, app, network, or configuration changes
Some Questions May Already Be Answered.
How the Products Work
For product architecture, workflows, and how Radio, LIVE, and Studio connect.
Common Questions
For compatibility, cellular operation, product selection, privacy, team access, and subscription questions.
Technology
For a deeper explanation of Radio, LIVE, edge hardware, cloud services, and Studio's AI architecture.
Send Us the Details.
Use this form for technical problems, installation help, account access, product operation, or billing support.
If the issue is occurring at the track, include that in the message along with the event or circuit and whether the car is currently running.
Have a Sales or Product-Selection Question Instead?
Support is for existing RaceAI customers and product operation. If you are evaluating RaceAI, want a demonstration, or need help choosing a configuration, use Contact Us.